User Guides, Links

& Frequently Asked Questions

Help and Resources

System User Guides and Videos

System User Guides & Video: Supplier Portal

Helpful Resources

Onsite Contractor Knowledge Base

This Knowledge Base includes steps to check company compliance, search for and edit employees, run reports on requirements or work hours, and create users, among other helpful tips. This process can be completed in Onsite, the software that powers the Workforce Management System.

Business Rules

The Business Rules specify the requirements of the documents you upload in the system. Ensuring your documents meet these requirements will save time and have your workers approved faster.

Adding and Removing a Cardholder (print and scan)

Complete and return this form if you have a new worker who is already registered to a different company in the system, and you need them added to your company. Workers can be removed from your company by an administrator directly in the system. Instructions on how to complete this process are available under the End Employment sub-heading of this page:


Frequently Asked Questions

How does the system benefit contractors and suppliers?

The system is your opportunity to prove your workers have the qualifications and requirements to work safely.

Benefits include:

  • joining an online database of trusted and qualified businesses workers
  • having higher quality work opportunities because you can prove you’re fit to work
  • maintaining an online, portable profile
  • receiving electronic reminders to stay compliant and ready to work
  • enjoying a transparent cost model
  • accessing a support center of industry and software specialists if you need help reaching compliance or navigating the system.
  • managing your own profile – roles, requirements, and training – in the system at any time, 24/7

Where do I register in the system?

Select the REGISTER NOW button at the top of the page to find the Workforce Management System.

How does this system interact with Avetta Connect?

To register your workers in Workforce Management, your company first needs to be registered with Avetta Connect. You can do that here.

Once your registration in Avetta Connect is complete, you will be invited to register your workers in Workforce Management.

How much does registration cost?

Worker registration costs $20.00 USD per person which includes the management of roles. Annual registration renewal costs $20.00 USD per person. A tax invoice will be supplied on payment.

What documents do I need to upload to register?

Documents may include but are not limited to:

  • Photograph
  • Proof of Identity
  • Generic Induction Cards
  • High Risk Licenses
  • Trade or Tertiary Qualifications
  • Certificates or Statements of Attainment

Who do I contact if I have questions about the system?

Visit Contact Us for details.

Why do I need to provide my photo?

Physical cards, eCards and the Workforce Mobile App will display your image alongside your name and unique profile ID.

When accessing site, our clients and/or their security representatives, will be able to match your face to your profile, ensuring the correct person is access site, and that they are compliant and authorised to do so.

Why do I need to provide my date of birth?

Your date of birth is used to differentiate you from another worker with the same name.

The combination of your name and date of birth ensures your Avetta profile stays unique to your record so even if you change companies and start working for other clients, you can take your records with you.

Why do I need to provide my phone number?

eCards and invitations to use the Workforce Mobile App are distributed via a Short Message Service (SMS) which can only be delivered to a mobile phone.

The system can also be used by clients to send important notifications through a broadcasting service.

Why do I need to provide my email?

Invitations to complete client required orientations, inductions and training courses hosted in the Avetta Learning Management System (LMS) will be sent directly to your email address.

System notifications including expiry notifications and requests to renew your training and competency requirements will also be directed to your email.

Why do I need to provide my gender?

This is an optional field to enter for yourself or your workers. You have the option to select Prefer not to say.

This field is enabled to allow businesses to report on how they compare to others in their sector and of a similar size. This information is used to help organisations identify where they are doing well and where they need to improve.

How is my data protected?

Avetta respects the privacy of every person who contacts our company or is associated with the services that we provide to our customers. Our Privacy Policy outlines the information we collect and how it used.

I’m receiving an Application Not Authorised to Use CAS error, what do I do?

This will only occur the first time you try to access the system.

If you log all the way out of the system, including out of Avetta Connect, and log back in, the issue will be resolved.

If the problem persists, please contact +1 844 929 3078.

I’m receiving an Unable to process this request error, what do I do?

This will only occur the first time you try to access the system.

If you log all the way out of the system, including out of Avetta Connect, and log back in, the issue will be resolved.

If the problem persists, please contact +1 844 929 3078.